Frequently Asked Questions
1. How old do I need to be to order?
You must be 21 years of age or older to purchase regulated vape or nicotine products from Demon Vapers. Age and identity verification may be required before an order can be completed.
2. Where do you ship?
Demon Vapes ships to eligible U.S. destinations where the products in your order can be legally and operationally delivered. Shipping availability may vary by state, ZIP code, product type, and applicable delivery requirements.
Your delivery address will be checked during checkout.
3. Why can't my address receive delivery?
Some addresses may be unavailable because of state or local restrictions, product-specific requirements, carrier limitations, or address eligibility rules.
If no shipping method appears at checkout, Demon Vapes cannot currently deliver that order to the entered address.
4. Is an adult signature required?
An adult signature may be required for regulated vape and nicotine-product shipments. When required, an eligible adult must be available to accept the package and may need to provide proof of age at delivery.
5. When do I get free shipping?
Free shipping is available on eligible orders of $99 or more. Product eligibility, destination restrictions, and other shipping requirements still apply. The qualifying subtotal is determined during checkout.
6. How long does processing and delivery take?
Order processing and delivery times vary based on product availability, destination, and delivery requirements. Once your order has been processed and shipped, available tracking information will be provided. Any delivery estimate shown at checkout or in your shipping confirmation should be treated as an estimate rather than a guaranteed delivery date.
7. How can I track my order?
Once your order ships and tracking becomes available, Demon Vapes will send tracking information using the contact details provided with your order. Tracking updates may take some time to appear after the shipment is first processed
8. Can I change my shipping address?
Contact Demon Vapes customer support as soon as possible if you need to change your shipping address We may be able to update it before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped. A new address may also require additional verification.
9. What happens if verification fails?
Regulated-product orders cannot be completed until the required age and identity verification is successfully completed. If verification fails, you may be asked to review your information or complete an additional verification step. Make sure your name, date of birth, billing information, and other requested details are accurate.
10. What if my product arrives damaged or incorrect?
Contact Demon Vapes customer support as soon as possible and provide:
- Your order number
- Product name
- Description of the issue
- Clear photos of the product and packaging
Do not discard the item or packaging until your request has been reviewed. Resolution is subject to the Returns & Refunds Policy.
11. Can I cancel or return my order?
Contact customer support as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed once processing or fulfillment has started. Return eligibility depends on the product, its condition, and the reason for the return. For hygiene and safety reasons, opened or used vape and nicotine products are generally not eligible for return , except where required by law or where an applicable damaged, defective, or incorrect-product policy applies.